Adroit Tech Support provides remote support hence during the conversation we may take down your name, email, phone number, date of birth, gender etc for account creation purpose. We take any personal information over the phone, on remote or on the chat provided by you (“the user or the caller”).
And also when you (“User”) visit our website some of the information may be saved automatically such as your Internet Protocol (IP), Access time, Country and the language.
Computer system related information (One needs trouble-shooting) - Adroit Tech Support may require information related to your (User’s) desktop, laptop or the printer for the support service and it may include information like:
Above mentioned information may be required to follow linear and logical troubleshooting in order to give you better service
Adroit Tech Support may use the remote assistance tool (If required) to take the remote control of your (User's) computer and the same can be initiated by any of technician at Adroit Tech Support for the diagnostic and troubleshooting purpose. We inform our customer to be in front of the computer system during the course of troubleshooting and we ask you (User) to close the personal files and folders (If any).
Adroit Tech Support may use the cookies and other similar technologies available in your PC in order to provide you better and customized assistance. Cookies are small piece of information in form of data files stored by your browser in your computer’s hard drive or device. We can also keep record of your preferences that you specify with the help of cookies. If your browser is set not to accept cookies or if you reject a cookie, you may not be able to access certain features or services of our Sites and also as each browser may differ from each other so you can also check the same by going to the help menu of your browser.
We at Adroit Tech Support take special care of our customer’s personal information and data for security purpose. We use advanced security levels to protect the database which contains information of our customer.